Terms of Service
Flowen - Business Management Platform
1. Introduction
These Terms of Service ("Terms") govern your use of Flowen, a business management platform operated by Industrinät Nordiska Nätlösningar AB (org.nr: 556886-5835), a Swedish company ("we", "us", "our").
By registering for or using Flowen, you agree to these Terms. If you do not agree, please do not use our service.
2. Account Registration
2.1 Eligibility: You must be at least 18 years old and have the authority to enter into this agreement on behalf of your organization.
2.2 Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
2.3 Accurate Information: You must provide accurate and complete information during registration and keep it updated.
3. Free Trial
Trial Period Terms
- Duration: 30 days from account activation
- Access: Full access to all features during trial
- No Credit Card: No payment information required to start
- After Trial: Your team is moved to the free plan, which includes Meet and chat. Your data is kept and becomes available again when you upgrade
- Data Retention: Your data is kept after the trial while your team is on the free plan
3.1 Trial Limitations: We reserve the right to limit trial access to one per organization or email domain to prevent abuse.
3.2 Inactive Free Teams: A team on the free plan must have at least one sign-in by a member every month. If no member has signed in for one month, we email the team owner. If no one signs in within 14 days of that email, we may permanently delete the team and its data, together with users who are not members of any other team. Messages a deleted user has written in rooms owned by other teams remain in those rooms. This does not apply to a user who is a participant in a room owned by a team on a trial or paid plan, for as long as the user remains a participant in at least one such room.
4. Plans and Invoicing
4.1 Pricing: Current pricing is available at flowen.eu/pricing. Prices are in EUR excluding VAT unless stated otherwise.
4.2 Plans:
- Professional: €199/month (€189/month if billed annually), includes 10 users
- Business: €499/month (€474/month if billed annually), includes 25 users
- Enterprise: From €1,200/month, custom pricing based on requirements
4.3 Additional Users: Professional plans: €15/user/month. Business plans: €12/user/month.
4.4 Invoicing: We invoice your company monthly or annually in advance, as agreed with you. Payment is made against invoice, on the payment terms stated on the invoice.
4.5 Term: Your agreement continues until it is terminated in accordance with your agreement with us.
4.6 VAT: EU businesses with valid VAT numbers are charged under reverse charge (0% VAT). All others pay applicable local VAT.
4.7 Price Changes: We may change our prices with 30 days' notice. Changes apply from the first invoice after the notice period, unless your agreement with us states otherwise.
4.8 Refunds: Amounts invoiced in advance are not refunded, unless your agreement with us states otherwise.
5. Acceptable Use Policy
Prohibited Activities
You may NOT use Flowen to:
- Engage in or promote illegal activities, violence, terrorism, or hate speech
- Distribute child sexual abuse material or content exploiting minors
- Share, store, or distribute sexually explicit content without proper age verification
- Conduct fraudulent activities, scams, or financial crimes
- Send spam, unsolicited marketing, or phishing attempts
- Attempt to hack, breach, or compromise system security
- Distribute malware, viruses, or harmful code
- Abuse system resources through excessive API calls or data scraping
- Harass, threaten, or abuse other users or our staff
- Violate intellectual property rights of others
- Resell or redistribute Flowen without authorization
- Use the service in violation of GDPR or other data protection laws
5.1 Enforcement: Violations may result in immediate account suspension or termination without refund. We may also report illegal activity to law enforcement.
6. Account Termination
6.1 By You: You may terminate your agreement by contacting support@flowen.eu. Termination takes effect in accordance with your agreement with us.
6.2 By Us: We may suspend or terminate your account immediately if you:
- Violate these Terms or our Acceptable Use Policy
- Fail to pay fees when due (after 15 days grace period)
- Engage in abusive or fraudulent behavior
- Provide false information
6.3 Data Access After Termination: When your agreement ends, your team moves to the free plan and your data is kept. You can request an export of your data from support@flowen.eu. From then on, the rule for inactive free teams in section 3.2 applies.
6.4 No Refunds on Termination: If we terminate your account for breach of Terms, no refunds will be issued.
7. Intellectual Property
7.1 Your Data: You retain all rights to data you upload to Flowen. You grant us a limited license to process and store your data solely to provide the service.
7.2 Our Platform: Flowen, including all software, designs, trademarks, and documentation, is our intellectual property. You may not copy, modify, or reverse engineer our platform.
7.3 Feedback: If you provide feedback or suggestions, we may use them without obligation to you.
8. Data Protection and Privacy
8.1 Data Protection: We process personal data in accordance with the GDPR. Data is stored in EU data centres in France, Germany and Sweden (see our Privacy Policy).
8.2 Privacy Policy: Our data processing practices are detailed in our Privacy Policy.
8.3 Data Processing Agreement: Our data processing agreement applies to every customer and is available on request from privacy@flowen.eu.
8.4 Data Security: We use industry-standard security measures including AES-256 encryption of stored files, TLS for data in transit, and regular internal security reviews.
8.5 Your Responsibilities: You are responsible for ensuring your use of Flowen complies with GDPR and other applicable data protection laws when processing personal data of your customers or employees.
9. Service Availability
9.1 Uptime: We strive for 99.5% uptime but do not guarantee uninterrupted service.
9.2 Maintenance: We may perform scheduled maintenance with reasonable notice. Emergency maintenance may occur without notice.
9.3 Support: Support hours are Monday-Friday 9:00-17:00 CET. Response times vary by plan (Professional: 24h, Business: 4h, Enterprise: 1h).
10. Limitation of Liability
10.1 Service "As Is": Flowen is provided "as is" without warranties of any kind, express or implied.
10.2 Limited Liability: To the maximum extent permitted by Swedish law, our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.
10.3 Exclusions: We are not liable for indirect, incidental, or consequential damages including loss of profits, data, or business opportunities.
10.4 Data Backups: While we maintain regular backups, you are responsible for maintaining your own backups of critical data.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email at least 30 days before taking effect. Continued use of Flowen after changes constitutes acceptance of the new Terms.
12. Governing Law and Disputes
12.1 Governing Law: These Terms are governed by Swedish law.
12.2 Jurisdiction: Any disputes shall be resolved in the courts of Gothenburg, Sweden.
12.3 Informal Resolution: We encourage you to contact us at info@flowen.eu to resolve disputes informally before pursuing legal action.
13. Miscellaneous
13.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Industrinät Nordiska Nätlösningar AB regarding Flowen.
13.2 Severability: If any provision is found invalid, the remaining provisions remain in effect.
13.3 No Waiver: Our failure to enforce any right does not waive that right.
13.4 Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations to any successor entity.
14. Contact Information
Company: Industrinät Nordiska Nätlösningar AB
Organization number: 556886-5835
Address: Mölndal, Sweden
Email: info@flowen.eu
Phone: +46 76 686 75 12
Website: https://flowen.eu
Also see our Privacy Policy
Questions? Contact us at info@flowen.eu